Help
Using and Ordering images
Introduction
Ordering copies
Product list and prices
Payment and delivery
How are you going to use the copies you are ordering?
Using images
Reproducing images for publications, commercial use or private research or study
Copyright
Using Timeframes items on websites
Reproduction fees
Citations and acknowledgements
Ensuring the integrity of the image
How to order a copy of an image from Timeframes
My Order/Saved image page
Place order page
Introduction
The Alexander Turnbull Library is grateful to the creators, artists, photographers and copyright holders who have given permission for material to appear on this website.
You are welcome to use the material on this site for purposes of private study or research, criticism and review.
For all other uses you will need to obtain the Library’s permission. Where applicable, you will also need the copyright holder’s permission.
Ordering copies
Whether you want an image for a publication or other media use, or a picture to decorate your home, we can provide high-quality reproductions and prints to meet most requirements.
You can order items from Timeframes online or we can send you an order form. Use the contact form to request an order pack.
Product list and prices
Copies can be supplied in a range of formats – the choice depends on how you intend to use the images you order. The options page lists the range of digital products available online and our recommendations of the best formats for certain uses.
Options
Price list
Contact Us
Payment and delivery
All orders must be prepaid and payment by credit card is welcomed. Please supply the cardholder's name, the card number and type, and its expiry date. Alternatively make cheques payable, in New Zealand dollars, to the National Library of New Zealand or supply an authorised requisition form.
The National Library undertakes to keep the details you supply to us secure. Information about how the National Library collects and stores details supplied to the Library by users of its websites is available on the National Library of New Zealand website. Privacy statement
There is a range of delivery options:
- Collect in person - from the Visitors’ Centre in the foyer at the Library
- Post
- Courier - sent overnight by standard courier within New Zealand. You will need to make your own arrangements for overseas courier delivery or supply the Library with your FedEx number
We do not supply copies via email.
The Library is currently undertaking a trial of an FTP site for the loading of images for external broadband users. This will allow users to access the images directly from the site, once they have been given a username and password by Library staff. The images will remain on the site for two weeks. If you wish to have the images uploaded to our FTP site, please choose the CD-Rom option on the order form, and the in the 'Comments/Additional instructions' field, please type in that you wish to use our FTP service.
Downloading image files is not recommended for dial up modem users (1 image may take up to 1 hour to download).
You are able to download the images in two ways:
For frequent users and larger numbers of images. Through your own FTP application (There are a number of free applications such as: http://filezilla-project.org)
For one-off and less frequent users, you can download through most web browsers (Internet Explorer, Firefox, Safari, etc).
If you have any queries regarding this service, please 'Contact Us'.
Our order process takes time. The usual turnaround time is 10 working days.Large orders and more complex orders may take longer.
If copyright or other clearances are required we do not start processing items until we have written confirmation from you that clearance has been obtained.
Copyright
How are you going to use the copies you are ordering?
Please give full details of how you are going to use the copies you are ordering eg. book illustration (give title, author and date of publication), calendar, advertising, commercial display, framing for wall, family history.
If you order a high-resolution digital copy please provide your requirements, specifying the final output size (e.g. A2) and resolution (e.g. 300dpi).
If you have any other special requirements for your order please let us know.
Using images
The Alexander Turnbull Library encourages the reproduction of items from its collections under certain conditions. You must:
- seek and receive permission from the Library. Contact Us
- obtain clearances, e.g. copyright and donor restrictions
- pay any relevant fees.
- acknowledge and cite the item correctly.
- ensure the integrity of the item is maintained.
For further details see the Reproduction/Copyright brochure.
Copyright
Under the New Zealand Copyright Act 1994 material is protected for different periods of time according to format. A copy of the Act is available on The Knowledge Basket website
Every effort is made to ensure that the Library’s collections are free from legal restrictions and available for public use. However if you want to publish or otherwise distribute materials found in the Library’s collections you are responsible for determining and clearing copyright and meeting any other requirements. The Library may be able to assist with addresses of some copyright holders.
Library staff are happy to discuss any copyright matters with you but are not qualified to give a legal opinion. The Library will not accept responsibility for any decisions about copyright made by users.
We understand that the nature of historical archival collections means that copyright may be difficult or even impossible to determine. In these circumstances the Library will accept a letter in which you accept responsibility for publishing an item for which you have not been able to clear copyright and outlining the steps that you have taken to determine and clear copyright. Note that this procedure does not give you indemnity.
You may be able to help us establish the copyright status and ownership of certain works in our collection. Despite our efforts to trace information on artists and photographers, or their descendents and legatees, sometimes their status is still unclear. We welcome any information that may be helpful to us in this respect.
For further details see the Reproduction/Copyright brochure. Contact us
Use on websites
The Library does not charge a fee for downloading images from Timeframes for use on other websites
Certain conditions have to be observed. You must:
- seek and receive permission from the Library. Contact Us
- obtain clearances, e.g. copyright and donor restrictions
- acknowledge and cite the item correctly.
- ensure the integrity of the item is maintained.
Reproduction fees
In addition to the price of processing an order, as the proprietor of the material we may apply reproduction fees.
Price list
Reproduction Fees
We do not charge reproduction fees for images used inside a book. Covers and other commercial and promotional use do incur a reproduction fee. When you place your order we will assess if fees apply and contact you before the order is processed. Or, if you believe that fees may be applicable, you are welcome to contact the Library before you place your order. Contact Us
A payment to the copyright holder may also apply - these fees are additional to the reproduction fee. In general, the Library will waive the reproduction fee where a payment to the copyright holder is due.
For further details see the Reproduction/Copyright brochure
Citations and acknowledgments
We always require full acknowledgment and citations.
When we supply a copy, we also supply you with a caption that contains the information you need for a citation. This usually consists of:
- creator
- title
- date
- reference number
- collection name (if supplied)
- Alexander Turnbull Library, Wellington, New Zealand.
Examples:
- Courtenay Place, Wellington, ca 1939, photographed by Sydney Charles Smith. S C Smith Collection, Reference No: 1/2-048351-G Alexander Turnbull Library, Wellington, New Zealand.
- Mt Egmont from the southward, September? 1840, watercolour by Charles Heaphy. Reference No. C-025-008 Alexander Turnbull Library, Wellington, New Zealand
This full caption information is the Library’s preference and is very helpful for future researchers.
Library staff are happy to assist with any questions about caption details. Contact us
Ensuring the integrity of the image
When you reproduce items from the Alexander Turnbull Library you cannot alter or adapt the items in any way, e.g. by manipulating, cropping, overprinting, or colourising an image.
Writing, such as titles or underlying text, should not intrude on the image.
Where you are using an image in any way that may attract a reproduction fee it is helpful to the Library if you also send a mock-up of your proposed use with your application. Contact us.
For further details see the Reproduction/Copyright brochure
How to order a copy of an image from Timeframes
To order a reproduction of an image from Timeframes use the 
button that you will find alongside every image on all the search results pages, or tick the box in the left margin by each image.
This saves that image to the Order/Save image page.
You can save all of the images in a search result page at one time by selecting the Select all items icon or ticking the Select all items box at the top of the page.
Once you have selected one or more images to order you can re-look at these images by selecting the My Order/Saved images icon on the tool bar at the top of each page.
If you want to be able to save images to this page over a number of visits to Timeframes, before you make your final selection for ordering you need to register as a Timeframes user. Your saved images will then remain on the My Order/Saved image page until you delete them.
My Order/Saved image page
This page can be used to either
- Keep your favourite images
- Place an order for digital copies of items
To place an order you need to confirm which ones you want to order by ticking the boxes alongside, or, if you want to order them all tick the Select all items box. Once you have selected items to order click on the button.
Place order page
On this page you need to select the number and type of reproduction you require for each image by filling in the options boxes as appropriate. Prices for each of your choices will appear on the right hand side of the screen and a total will be calculated once the form is completed.
You are required to fill in details about delivery/pickup options, shipping and payment information. We also ask you to give details of how you are going to use the copies you are ordering and, if you are ordering high-resolution copies, requirements for those copies.
You can remove an item from current order at this stage by selecting the 
button, or if you want to remove several items tick in the boxes in the left hand margin and choose the 
button.
Once all the required details are supplied please select Submit order.
Once submitted a confirmation page will be provided which re-states the details of your order.
